- How do I place an order? To place an order on Mastersdeck.com, simply browse our selection of trading card hobby boxes and click on the desired item. Add it to your cart, review your order details, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and then confirm your order.
- What payment methods do you accept? we currently accept PayPal as the sole payment method for purchases. PayPal provides a secure and convenient way to complete your transactions online. During the checkout process, you will be redirected to the PayPal platform to log in and make your payment using your PayPal account.
- How long does shipping take? Our standard shipping timeframe is typically 5-7 business days. However, please note that delivery times may vary based on your location and any unforeseen circumstances that could affect transit times. During the checkout process, you will be provided with specific shipping options and estimated delivery dates for your order.
- Do you ship internationally? Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to check if we deliver to your location. Please note that additional customs duties, taxes, or import fees may apply, and it is the buyer’s responsibility to comply with any applicable regulations.
- What is your return policy? We have a dedicated Returns and Refunds Policy that provides detailed information on our return process, eligibility, and refund options. If you receive a damaged or incorrect item, or if you are not satisfied with your purchase, please contact our customer support team within a specified timeframe to initiate the return process.
- Are your trading card hobby boxes authentic? Yes, we take great care to ensure the authenticity of all the trading card hobby boxes we sell. We source our products from reputable manufacturers, distributors, and trusted sources within the trading card industry. We prioritize providing genuine and high-quality products to our customers.
- Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number via email or through our website. You can use this tracking number to monitor the progress of your shipment and estimated delivery date. Please note that tracking information may take some time to be updated after the package is shipped.
- How can I contact customer support? You can contact our customer support team through multiple channels. You can reach us by phone at +1 (847) 440-5546, by email at support@mastersdeck.com, or via live chat on our website during business hours. Our dedicated support team is ready to assist you with any questions, concerns, or inquiries you may have.
- Can I sell my trading cards to you? Yes, we offer a buylist program where you can sell your trading cards to us. Visit our website or contact our customer support for more information on our buylist program, including how to submit your cards for evaluation and receive an offer.
- Do you offer wholesale or bulk purchasing? Yes, we offer wholesale and bulk purchasing options for eligible customers. If you are interested in establishing a wholesale partnership or making bulk purchases, please contact our Wholesale Department for more information and to discuss specific requirements.
If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team. We are here to provide you with a seamless shopping experience at Mastersdeck.com.
MASTERS DECK ONLINE SHOP
Sales team : +1 (570) 215-7891
Email : support@mastersdeck.com
OUR WAREHOUSE LOCATED AT : 194 PA-328 Tioga, PA 16946, USA
