At Mastersdeck.com, we understand that circumstances may arise where you need to cancel your order. We aim to accommodate order cancellations to the best of our ability. Please review our order cancellation policy:

  1. Eligibility for Order Cancellation: You may be eligible to cancel your order if it meets the following criteria:
  • The cancellation request is made before the order has been processed or shipped.
  • The trading card hobby boxes have not been prepared for shipment or dispatched from our warehouse.
  1. How to Request Order Cancellation: To initiate an order cancellation, please contact our customer support team as soon as possible. You can reach us through the following channels:
  • Email: support@mastersdeck.com

When requesting an order cancellation, please provide the following details:

  • Your order number
  • Your name and contact information
  • Reason for cancellation (optional)
  1. Order Cancellation Process: Upon receiving your cancellation request, our customer support team will review it and verify if the order is eligible for cancellation based on the criteria mentioned above. If the cancellation request is approved:
  • If you have already made a payment, we will initiate a refund back to the original payment method used for the order. Please refer to our separate Returns and Refunds Policy for more information on our refund process.
  • If your order has not been paid for yet, we will cancel the order, and no further action will be required.
  1. Exceptions and Considerations: Please note that under certain circumstances, order cancellations may not be possible or may be subject to additional terms or fees. These include, but are not limited to:
  • If the order has already been processed, prepared for shipment, or shipped.
  • If the order contains custom or personalized items that have already entered production.
  • If the order cancellation request is made beyond a specific timeframe deemed reasonable by our company.

We strive to provide flexibility and customer satisfaction in all order-related matters, and we will make every effort to accommodate your request whenever possible.

  1. Communication and Confirmation: Once your order cancellation request is processed, we will notify you by email or phone to confirm the cancellation and provide any relevant updates regarding refunds or further instructions.

If you have any questions or concerns regarding our order cancellation policy or need assistance with canceling an order, please contact our customer support team. We are here to help and ensure your satisfaction with your shopping experience at Mastersdeck.com.

Thank you for choosing Mastersdeck.com for your trading card hobby box purchases.

MASTERS DECK ONLINE SHOP

Sales team : +1 (570) 215-7891

Email : support@mastersdeck.com

OUR WAREHOUSE LOCATED AT : 194 PA-328 Tioga, PA 16946, USA